Frequently Asked Questions

Everything you need to know about your DevOps vacation

Getting Started

What is VacationDeploy?

VacationDeploy is a complete DevOps automation platform that transforms your deployment process from stressful manual work into an automated paradise. We handle CI/CD pipelines, infrastructure automation, monitoring, and more - so you can deploy with confidence and actually enjoy your weekends.

How quickly can we get started?

Most teams are up and running within 24-48 hours. Our Beach Starter package can be implemented in just one day, while enterprise deployments typically take 1-2 weeks for full implementation. We provide white-glove onboarding to ensure a smooth transition.

Do we need to change our existing tools?

No! VacationDeploy integrates seamlessly with your existing tools. We support GitHub, GitLab, Bitbucket, AWS, Azure, GCP, and dozens of other platforms. We enhance your current workflow rather than replacing it.

What if we don't have DevOps expertise?

That's exactly why VacationDeploy exists! Our platform is designed to be user-friendly, and we provide comprehensive training and 24/7 support. Many of our customers had zero DevOps experience before using our platform.

Pricing & Plans

How does pricing work?

We offer three main packages: Beach Starter ($2,500/month), Paradise Pro ($10,000/month), and Global Enterprise (custom pricing). Each package includes different levels of automation, support, and features. All packages include unlimited deployments and users.

Is there a free trial?

Yes! We offer a 14-day free trial for the Beach Starter and Paradise Pro packages. No credit card required. For Enterprise, we provide a custom proof of concept tailored to your specific needs.

Can we switch plans later?

Absolutely! You can upgrade or downgrade your plan at any time. Many customers start with Beach Starter and upgrade as they grow. We'll help migrate all your configurations when you change plans.

What's included in the setup fee?

The one-time setup fee covers initial configuration, integration with your existing tools, team training, and white-glove onboarding. For Beach Starter, this is typically $5,000. Paradise Pro and Enterprise have custom setup based on complexity.

Technical Questions

What technologies do you support?

We support virtually all modern tech stacks including Node.js, Python, Java, .NET, Go, Ruby, PHP, and more. We work with Docker, Kubernetes, serverless architectures, and traditional VMs. Our platform is cloud-agnostic, supporting AWS, Azure, GCP, and hybrid deployments.

How do you handle database migrations?

VacationDeploy includes intelligent database migration handling with automatic backup, validation, and rollback capabilities. We support all major databases and can handle complex multi-database scenarios with zero downtime.

Can we use our own CI/CD tools?

Yes! VacationDeploy can work alongside or integrate with existing CI/CD tools like Jenkins, CircleCI, GitHub Actions, GitLab CI, and others. We enhance rather than replace your current setup.

What about microservices?

We excel at microservices! VacationDeploy handles service discovery, inter-service communication, distributed tracing, and coordinated deployments across hundreds of microservices. We make complex architectures simple.

Security & Compliance

How secure is VacationDeploy?

Security is our top priority. We're SOC 2 Type II certified, use end-to-end encryption, and follow security best practices. All data is encrypted at rest and in transit. We undergo regular third-party security audits and penetration testing.

Do you support compliance requirements?

Yes! We support HIPAA, PCI-DSS, GDPR, and other compliance frameworks. Our platform includes audit logging, access controls, and compliance reporting features to help you meet regulatory requirements.

Where is our data stored?

You have complete control over data residency. Your code and configurations can remain in your own infrastructure. We only store metadata and logs, which can be hosted in your preferred region (US, EU, APAC) to meet data sovereignty requirements.

How do you handle secrets management?

VacationDeploy integrates with leading secret management tools like HashiCorp Vault, AWS Secrets Manager, and Azure Key Vault. Secrets are never stored in plain text and are injected securely at runtime.

Support & Training

What kind of support do you provide?

All plans include email and chat support. Paradise Pro adds phone support and faster response times. Enterprise customers get dedicated support engineers, 24/7 phone support, and guaranteed 15-minute response times for critical issues.

Do you provide training?

Yes! Every package includes comprehensive training. We provide video tutorials, documentation, hands-on workshops, and certification programs. Enterprise customers can request custom training tailored to their specific needs.

What if something breaks?

VacationDeploy includes automatic rollback capabilities and self-healing systems. If issues occur, our platform automatically reverts to the last known good state. Our support team is also available to help diagnose and resolve any issues immediately.

Can you help with migration?

Absolutely! We provide full migration assistance, including assessment of your current setup, migration planning, hands-on implementation support, and validation. Most migrations are completed with zero downtime.

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